Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following terms have the following meanings:
1. Cooling-off period: the period during which the customer may exercise their right of withdrawal;
2. Customer: the business or natural person who is not acting in the course of a profession or business and who enters into a distance contract with the business;
3. Day: calendar day;
4. Continuous transaction: a distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread out over time;
5. Durable medium: any means that enables the customer or business to store information addressed personally to them in a way that allows for future reference and unaltered reproduction of the stored information.
6. Right of withdrawal: the customer’s ability to withdraw from the distance contract within the cooling-off period;
7. Model form: the model withdrawal form provided by the business that a customer can fill out when they wish to exercise their right of withdrawal.
8. Business: the legal entity that offers products and/or services to customers remotely;
9. Distance contract: a contract in which, within the framework of a system organized by the business for the remote sale of products and/or services, one or more means of distance communication are used exclusively up to and including the conclusion of the contract;
10. Means of distance communication: a means that can be used to conclude a contract without the customer and the business being physically present in the same location at the same time.
11. Terms and Conditions: the present Terms and Conditions of the business.

Article 2 – Identity of the business
CollectivWarehouse B.V.
Het Laar 3B, 5735 RC Aarle-Rixtel
Tel 085-1234567
info@collectivwarehouse.com
Chamber of Commerce number: 1234567
VAT number: NL12345678B01

Article 3 – Applicability
1. These general terms and conditions apply to every offer made by the merchant and to every distance contract and order concluded between the merchant and the customer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the customer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent free of charge as soon as possible upon the customer’s request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the customer electronically in such a way that the customer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or by other means at the customer’s request.
4. In the event that specific product or service terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis, and in the event of conflicting general terms and conditions, the customer may always invoke the applicable provision that is most favorable to them.
5. If one or more provisions in these general terms and conditions are at any time wholly or partially invalid or are set aside, the agreement and these terms and conditions shall remain in force for the remainder, and the provision in question shall be replaced without delay, by mutual agreement, with a provision that approximates the intent of the original as closely as possible.
6. Situations not covered by these general terms and conditions shall be assessed “in the spirit” of these general terms and conditions.
7. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted “in the spirit” of these general terms and conditions.

Article 4 – The Offer
1. If an offer is valid for a limited period or is subject to conditions, this will be explicitly stated in the offer.
2. The offer is non-binding. The business is entitled to change and modify the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the customer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
4. All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the agreement.
5. Product images are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed exactly match the actual colors of the products.
6. Each offer contains sufficient information to make it clear to the customer what rights and obligations are associated with the acceptance of the offer. This concerns in particular:
a. the price including taxes;
b. any shipping costs;
c. the manner in which the agreement will be concluded and the actions required for this;
d. whether or not the right of withdrawal applies;
e. the method of payment, delivery, and performance of the agreement;
f. the period for accepting the offer, or the period within which the business guarantees the price;
g. the rate for remote communication if the costs of using the remote communication technology are calculated on a basis other than the standard base rate for the means of communication used;
h. whether the agreement will be archived after its conclusion, and if so, how the customer can access it;
i. the manner in which the customer, prior to concluding the agreement, can verify the information provided by him in the context of the agreement and, if desired, correct it;
j. any other languages in which, in addition to Dutch, the agreement may be concluded;
k. the codes of conduct to which the business operator is subject and the manner in which the customer can consult these codes of conduct electronically; and
l. the minimum duration of the distance contract in the case of a continuing performance contract.
7. Available sizes, colors, and types of materials.

Article 5 – The Agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the customer accepts the offer and fulfills the conditions set forth therein.
2. If the customer has accepted the offer electronically, the business operator shall immediately confirm receipt of the acceptance of the offer electronically. As long as the business operator has not confirmed receipt of this acceptance, the customer may terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the customer can pay electronically, the entrepreneur shall observe appropriate security measures for this purpose.
4. The merchant may—within legal limits—verify whether the customer can meet their payment obligations, as well as all facts and factors relevant to the responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to its performance.
5. The entrepreneur shall provide the customer with the following information along with the product or service, either in writing or in such a way that the customer can store it in an accessible manner on a durable medium:
a. the street address of the entrepreneur’s place of business where the customer can submit complaints;
b. the conditions under which and the manner in which the customer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information regarding warranties and existing after-sales service;
d. the information specified in Article 4, paragraph 3 of these terms and conditions, unless the business has already provided this information to the customer prior to the performance of the contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.
6. In the case of a continuing performance contract, the provision in the preceding paragraph applies only to the first delivery.
7. Every contract is entered into subject to the condition precedent of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal
1. When purchasing Perfect Basics (in-stock) products, the customer has the right to cancel the contract within 14 days without giving any reason. This cooling-off period begins on the day the customer, or a representative designated in advance by the customer and notified to the business, receives the product.
2. During the cooling-off period, the customer shall handle the product and packaging with care. The customer shall only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the customer exercises their right of withdrawal, they shall return the product to the merchant with all accessories provided and—if reasonably possible—in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the merchant.
3. If the customer wishes to exercise his right of withdrawal, he is required to notify the merchant within 14 days of receiving the product. The customer must provide this notification using the return form. After the customer has notified the merchant of his intention to exercise his right of withdrawal, he must return the product within 14 days. The customer must provide proof that the delivered goods were returned in a timely manner, for example by means of proof of shipment.
4. If, after the expiration of the periods specified in paragraphs 2 and 3, the customer has not notified the merchant of their intention to exercise their right of withdrawal or has not returned the product to the merchant, the sale is final.

Article 7 – Costs in the Event of Withdrawal
1. If the customer exercises their right of withdrawal, they are responsible for no more than the cost of returning the goods.
2. If the customer has paid an amount, the merchant will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received by the online retailer or that conclusive proof of complete return can be provided.

Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to custom-made Limited Edition products purchased through online auctions. The sale of these products is final upon successful payment. A cancellation fee of 25% of the purchase price applies to the cancellation of ordered Limited Edition items prior to delivery.

Article 9 – Price
1. During the validity period specified in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
2. Notwithstanding the previous paragraph, the prices of Limited Edition products offered through online auctions are not fixed in advance. The pricing scales applicable to these products, based on actual sales volume, will be stated in the offer.
3. Price increases within 3 months of the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
4. Price increases occurring 3 months or more after the conclusion of the agreement are only permitted if the business has stipulated this and:
a. they result from statutory regulations or provisions; or
b. the customer has the right to terminate the agreement effective as of the day the price increase takes effect.
5. The prices listed in the offer of products or services are exclusive of VAT and shipping costs.
6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the business is not obligated to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty
1. The merchant warrants that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of quality and/or usability, and the legal provisions and/or government regulations in effect on the date the agreement is concluded. If agreed, the merchant also guarantees that the product is suitable for use other than normal use.
2. A warranty provided by the merchant, manufacturer, or importer does not affect the legal rights and claims that the customer may assert against the merchant under the agreement.
3. Any defects or incorrectly delivered products must be reported to the merchant in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.
4. No warranty applies to these products.

Article 11 – Delivery and Performance
1. The business shall exercise the utmost care when receiving and fulfilling orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the customer has provided to the business.
3. Subject to the provisions of paragraph 4 of this article, the company will fulfill accepted orders from stock with due diligence but no later than within 30 days, unless the customer has agreed to a longer delivery period. For orders of Limited Edition products placed through online auctions, the delivery period communicated in advance with the product applies. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the customer will be notified of this no later than 30 days after placing the order. In that case, the customer has the right to terminate the agreement at no cost. The customer is not entitled to compensation.
4. All delivery times are approximate. The customer cannot derive any rights from any stated delivery times. Exceeding a delivery time does not entitle the customer to compensation.
5. In the event of termination in accordance with paragraph 3 of this article, the merchant will refund the amount paid by the customer as soon as possible, but no later than 14 days after termination.
6. If delivery of an ordered product proves impossible, the merchant will endeavor to provide a replacement item. No later than upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the merchant.
7. The risk of damage and/or loss of products rests with the merchant until the moment of delivery to the customer or to a representative designated in advance and notified to the merchant, unless expressly agreed otherwise.

Article 12 – Long-Term Transactions: Term, Termination, and Renewal
Termination
1. The customer may terminate an agreement entered into for an indefinite period and intended for the regular delivery of products at any time, subject to the agreed-upon termination rules and a notice period of no more than one month.
2. The customer may terminate a fixed-term agreement for the regular delivery of products at any time prior to the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
3. The customer may terminate the agreements referred to in the preceding paragraphs:
a. at any time and is not limited to termination at a specific time or during a specific period;
b. at least in the same manner as they were entered into by the customer;
c. always with the same notice period as the business has stipulated for itself.

Extension of a "
" A fixed-term contract entered into for the regular delivery of products may not be tacitly extended or renewed for a fixed term.

Term of the Agreement
If an agreement has a term of more than one year, the customer may terminate the agreement at any time after one year with a notice period of no more than one month, unless fairness and equity preclude termination before the end of the agreed term.

Article 13 – Payment
1. Unless otherwise agreed, the amounts owed by the customer must be paid within 7 business days after the start of the cooling-off period as referred to in Article 6, paragraph 1.
2. The customer is obligated to immediately notify the business of any inaccuracies in the payment details provided or stated.
3. In the event of non-payment by the customer, the business operator has the right, subject to legal limitations, to charge the customer for reasonable costs that were communicated to the customer in advance.

Article 14 – Complaints Procedure
1. The business operator has a clearly publicized complaints procedure and handles complaints in accordance with this procedure.
2. Complaints regarding the performance of the agreement must be submitted to the business operator within 7 days of the customer discovering the defects, and must be fully and clearly described.
3. Complaints submitted to the business will be answered within 14 days of receipt. If a complaint requires a foreseeable longer processing time, the business will respond within the 14-day period with an acknowledgment of receipt and an indication of when the customer can expect a more detailed response.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
5. A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writing.
6. If a complaint is found to be valid by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes
1. Agreements between the business and the customer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the customer resides abroad.
2. The Vienna Convention on Contracts for the International Sale of Goods does not apply.

Article 16 – Additional or Deviating Provisions
Any provisions that are additional to or deviate from these general terms and conditions may not be to the detriment of the customer and must be recorded in writing or in such a way that the customer can store them in an accessible manner on a durable medium.